Refund policy

Return & Exchange Policy

Thank you for supporting our faith-based brand. We pray you love every purchase, but if something isn’t right, we’re here to help.

 

Eligibility for Returns

We gladly accept returns under the following conditions:

• Return Window: Returns must be requested within 14 days from the date of purchase.

• Item Condition: Items must be:

• Unworn, unwashed, and unused

• In original packaging, including tags and labels

• Free from stains, odors, damage, or alterations

 

Items that do not meet these conditions will not be eligible for a return or exchange.

 

Non-Returnable Items

Please note that the following items are final sale and cannot be returned or exchanged:

• Gift cards

• Clearance or sale items

• Accessories such as hats or jewelry (if applicable)

How to Request a Return

1. Contact Us: Email us at ironthred@gmail.com with your order number and reason for return.

2. Approval: Once your return is approved, we will provide return instructions.

3. Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

 

Exchanges

If you need to exchange an item for a different size or style, please contact us within the 14-day return window. Exchanges will be processed once we receive and inspect the original item.

 

Refunds

• Once your return is received and approved, your refund will be issued to your original method of payment.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

• Shipping costs are non-refundable, unless the return is due to our error.

 

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We will gladly offer a replacement or full refund.

Faith & Integrity Promise

Our mission is rooted in faith, integrity, and excellent service. We strive to handle every return with care, ensuring your experience is blessed and worry-free.

Need Assistance?

Contact us at ironthred@gmail.com and we’ll be happy to help.